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Author Topic: Broken Joycon  (Read 235 times)

Offline UltimateKGB

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Broken Joycon
« on: January 31, 2020, 02:59:46 pm »
Anyone had any experience of  Nintendo’s customer service?  Bought a new set of joycons 2 months ago and only just realised that the right ones stick button doesn’t work and Argos have told me to contact Nintendo.


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Offline CALJO

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Re: Broken Joycon
« Reply #1 on: February 01, 2020, 11:45:27 am »
I’ve heard Ninty’s customer service is really good.  Replacement sent out in jiff time.  Give them a bell Sir. 


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Offline UltimateKGB

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Re: Broken Joycon
« Reply #2 on: February 01, 2020, 12:40:51 pm »
I’ve heard Ninty’s customer service is really good.  Replacement sent out in jiff time.  Give them a bell Sir. 


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Lesson is to try them buttons as well as I think it was probably bought broke.


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Offline Casey

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Re: Broken Joycon
« Reply #3 on: February 01, 2020, 06:47:09 pm »
I’ve heard Ninty’s customer service is really good.  Replacement sent out in jiff time.  Give them a bell Sir. 


Sent from my iPhone using Tapatalk
Lesson is to try them buttons as well as I think it was probably bought broke.


Sent from my iPhone using Tapatalk
Surely Argos should be responsible

The retailer is responsible

If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, than the retailer that sold it to you is in breach of  the Consumer Rights Act.

This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer.

You can still make a claim against the manufacturer if you have a guarantee or warranty, or if the product has caused additional damage or injury, but we strongly recommend that you deal with the retailer in the first instance.



Sent from my PCT-L29 using Tapatalk


Offline UltimateKGB

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Re: Broken Joycon
« Reply #4 on: February 01, 2020, 06:49:24 pm »
I’ve heard Ninty’s customer service is really good.  Replacement sent out in jiff time.  Give them a bell Sir. 


Sent from my iPhone using Tapatalk
Lesson is to try them buttons as well as I think it was probably bought broke.


Sent from my iPhone using Tapatalk
Surely Argos should be responsible

The retailer is responsible

If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, than the retailer that sold it to you is in breach of  the Consumer Rights Act.

This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer.

You can still make a claim against the manufacturer if you have a guarantee or warranty, or if the product has caused additional damage or injury, but we strongly recommend that you deal with the retailer in the first instance.



Sent from my PCT-L29 using Tapatalk
I think with controllers it is impossible to say who’s to blame and they always (rightly or wrongly) send you back to the manufacturer.  Game did it with my Xbox pad.


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Offline Casey

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Re: Broken Joycon
« Reply #5 on: February 01, 2020, 06:50:42 pm »
I’ve heard Ninty’s customer service is really good.  Replacement sent out in jiff time.  Give them a bell Sir. 


Sent from my iPhone using Tapatalk
Lesson is to try them buttons as well as I think it was probably bought broke.


Sent from my iPhone using Tapatalk
Surely Argos should be responsible

The retailer is responsible

If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, than the retailer that sold it to you is in breach of  the Consumer Rights Act.

This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer.

You can still make a claim against the manufacturer if you have a guarantee or warranty, or if the product has caused additional damage or injury, but we strongly recommend that you deal with the retailer in the first instance.



Sent from my PCT-L29 using Tapatalk
I think with controllers it is impossible to say who’s to blame and they always (rightly or wrongly) send you back to the manufacturer.  Game did it with my Xbox pad.


Sent from my iPad using Tapatalk
Yeah but your consumer rights man. Don't take no for an answer

Sent from my PCT-L29 using Tapatalk


Offline UltraViolet

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Re: Broken Joycon
« Reply #6 on: February 02, 2020, 10:57:12 pm »
I used to work in a shop and you have a years garenty (spelling) on products, if a products needs to be looked by the manufacturer it's the responsibility on the seller to send it to them not the buyer, if it was out of warrenty it might be a different situation

Offline Casey

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Re: Broken Joycon
« Reply #7 on: February 02, 2020, 11:08:11 pm »
I used to work in a shop and you have a years garenty (spelling) on products, if a products needs to be looked by the manufacturer it's the responsibility on the seller to send it to them not the buyer, if it was out of warrenty it might be a different situation
Tru dat

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